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Return
Guidelines
This return policy covers items purchased on
a component, replacement, or upgrade basis.
Items delivered as part of a total turnkey
system order may be covered under different service and support terms,
though the RMA process is the same.
Management
reserves the right to restrict returns to unopened or defective products at
its discretion.
All
returns must have a Return Merchandise Authorization (RMA) number.
All Non-Defective Returns and Exchanges that
are agreed to by TDK RF Solutions are subject to a minimum 20% Restocking
fee. This is to cover delivery/rush charges from our vendors, vendor
calibration fees, customization fees, and other burdens. We will not be
liable for non-compatibility or other similar issues.
Returned
merchandise must be in the original box or package with all accessories and
manuals in sellable condition.
No credit will be issued for incomplete product returns. Returned
items in un-sellable condition, or missing parts, will be charged a
re-stocking fee or returned at our discretion.
All products with any damage due to misuse
or improper installation by customer will be refused for replacement.
Nonrefundable
charges include installation and other fees for services, shipping and insurance charges, and any import/export
or other handling and transportation fees.
Return
Policy for Software
Defective
software media (CD or diskette) will be replaced with working media of the
same title and version.
If
you choose to change operating systems at some point subsequent to
purchasing one of our software products, you do so at your own risk as you
may find that the product you purchased from us will no longer run. We will
not guarantee that our products will operate in any operating system. If you
change to an operating system that we do support for a particular product,
you should have no difficulty re-installing the product.
We
cannot accept returns for credit on multi-computer software licenses once
the product has shipped.
Return
Policy Exceptions
The
following items may NOT be returned:
- Special
orders for which the manufacturer or vendor does not accept returns
- Custom built items
- Items that have been modified by the
customers
- Printers and opened ink cartridges
- Computers, operating systems, installed
software
Return
Merchandise Authorization (RMA) Process
All
returns must have an Return Merchandise Authorization (RMA) number. RMA
numbers are issued by the Sales and
Support Department. All RMA requests must be submitted by mail,
e-mail, or fax. No verbal requests will be accepted.
Contact the Sales and Support Department at info@tdkrf.com or fax us at 512-258-0740. ALL
NON CONFORMING RMA REQUEST(S) WILL BE DENIED AND WILL BE THE RESPONSIBILITY
OF THE CUSTOMER.
All
RMA requests must include invoice number, invoice date, problem description,
and matching serial number. RMA# must clearly be marked on the outside
of the package. Any and all discrepancies will result in denial of RMA.
Once you have received your
RMA#, package your return in a protective container and ship the package
pre-paid and insured to:
TDK
RF Solutions
Attn: Returns Department
1101 Cypress Creek Rd.
Cedar Park, TX 78613 USA
+1 (512) 258-9478
We
strongly recommend that you return the product with a traceable, insured
shipping method. We will not be responsible for packages lost or damaged in
transit to us.
Returns
must be received within 15 business days from the date we issue the RMA#.
RMA#s expire after 15 business days and can only be renewed upon approval.
Warranty
Terms
The
function of your product is governed by the warranty issued by each
manufacturer. TDK RF Solutions cannot assume any responsibility for products
manufactured by other companies. All warranties expressed or implied are the
individual manufacturer's responsibility, and are ultimately decided by
them.
LIMITATION OF WARRANTY:
Unless otherwise stated on the face hereof, all Products sold by Seller are
warranted by Seller for a period of twelve (12) months commencing the date
of delivery to be free from defects in materials and workmanship and to
conform to the specifications of Seller. LIABILITY UNDER THIS WARRANTY SHALL
BE LIMITED TO THE REPAIR OR REPLACEMENT AT SELLER'S OPTION OF ANY DEFECTIVE
PRODUCT OR PART, AS MAY BE APPLICABLE. PRODUCTS OR PARTS CLAIMED TO BE
DEFECTIVE IN WARRANTY AND FOR WHICH REPAIR OR REPLACEMENT IS DESIRED SHALL
BE, IF REQUESTED BY SELLER, RETURNED, TRANSPORTATION PREPAID, TO SELLER'S
PLANT FOR INSPECTION. A RETURN MATERIAL AUTHORIZATION NUMBER MUST ACCOMPANY
THE RETURN SHIPMENT OF DEFECTIVE MATERIAL. RESULTS OF ORDINARY WEAR AND
TEAR, IMPROPER MAINTENANCE, USE OR OPERATION, OR USE OF CORROSIVE OR
ABRASIVE MATERIALS SHALL NOT BE CONSIDERED A DEFECT IN MATERIAL OR
WORKMANSHIP. ANY PART MANUFACTURED BY ANOTHER IS NOT COVERED BY SELLER'S
WARRANTY, BUT ONLY BY SUCH WARRANTY AS ITS MANUFACTURER GIVES. UPON REPAIR
OR REPLACEMENT OF A DEFECTIVE PRODUCT OR PART. SELLER'S WARRANTY WILL
CONTINUE FOR THE REPAIRED OR REPLACEMENT PRODUCT OR PART FOR THE REMAINDER
OF THE TWELVE (12) MONTH PERIOD APPLICABLE TO THE ORIGINAL PRODUCT OR PART.
THE WARRANTY HEREIN CONTAINED IS IN LIEU OF AND EXCLUDES ALL OTHER
WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO,
THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
LIMITATION OF REMEDY: SELLER AND PURCHASER
ACKNOWLEDGE THAT PURCHASER'S SOLE AND EXCLUSIVE REMEDY AGAINST SELLER SHALL
BE THE REPAIR AND REPLACEMENT OF DEFECTIVE PRODUCTS OR PARTS AS PROVIDED
HEREIN. IN NO EVENT, BE IT DUE TO A BREACH OF ANY WARRANTY MADE IN
CONNECTION WITH THIS AGREEMENT, OR ANY OTHER CAUSE ARISING FROM THE
PERFORMANCE OR NONPERFORMANCE OF THIS AGREEMENT OR THE PRODUCTS SOLD
HEREUNDER, SHALL SELLER BE OBLIGATED OR LIABLE TO PURCHASER IN ANY MANNER
FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST
PROFITS, PLANT DOWN TIME, OR SUITS BY THIRD PARTIES.
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